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Frequently Asked Questions

General

Q. Why should I choose Core Fuels Ltd, and Red Cap Propane Ltd?
A. Core Fuels Ltd and Red Cap Propane Ltd offer exceptional reliability, competitive pricing, and quality service and support for your home or business. Our promise to you is simple: We’ll be there when you need us. Learn more about the Core Fuels Ltd and Red Cap difference here.

Q. Are your technicians licensed?
A. All our technicians must pass an extensive vetting process before we hire them. They are all licensed and are trained to be compliant with all TSSA (Technical Standards & Safety Authority) standards and codes.

Q. What forms of payment do you accept?
A. We accept cheques, cash and major credit cards. You can also choose our Auto Pay option to have payments automatically deducted from your chequing account via electronic funds transfer (EFT).

Q. Do you offer automatic deliveries?
A. Yes, we offer automatic deliveries for all our energy products.

Residential Services

Q. Do you offer propane gas delivery for home use?
A. Yes, we offer propane gas delivery for both our residential and our commercial customers.

Q. Do you offer propane tank installations for home use? What sizes?
A. We offer residential propane tanks in a variety of sizes and configurations. Call our office to discuss the right tank size.

Q. Why should I choose propane for my home?
A. Propane is a versatile, efficient, safe and clean-burning way to power virtually any appliance or heating system in your home. Learn more about propane’s many benefits here.

Q. Do you offer residential heating oil delivery?
A. Yes, we offer heating oil delivery.

Q. Do you offer any payment plan options for residential customers?
A. We offer an Equal Pay budget plan, which that allows our residential customers to spread their annual heating bill over 10 or 12 equal payments, with no financing charge applied (learn more here). We also offer an Auto Pay option.

Commercial Services

Q. What commercial propane services do you offer?
A. We offer bulk propane delivery, propane tank installation, and cylinder delivery exchange.

Q. What commercial fuel oil services do you offer?
A. We offer bulk fuel delivery for both agricultural and commercial applications. These products include diesel fuel, gasoline, furnace oil and lubricants.

Q. Do you provide tanks, pumps and equipment for your fuels?
A. We offer tanks, pumps and equipment in a variety of sizes and configurations.

Q. Do you offer commercial/industrial lubricants?
A. Yes, we offer the full line of Chevron lubricants. We have a large inventory of the products you use every day.

Q. Do you offer price protection?
A. Call our office to discuss your options.

Q. What products are available at your Card Lock facilities?
A. Core Fuels offers two convenient Card Lock locations. Our Stratford Card Lock facilities include two ethanol gasoline pumps, one coloured diesel pump, one premium gasoline pump, three clear diesel pumps, one auto propane pump, one compressed natural gas (CNG) pump, and one diesel exhaust fluid (DEF) dispenser. Our Embro Card Lock facility includes one ethanol gasoline pump and two clear diesel pumps.